Cancellation and Refund
Last Updated: 15th August 2024
This Cancellation and Refund Policy ("Policy") outlines the terms and conditions governing cancellations, returns, and exchanges for products purchased from SRKH Technologistics Pvt. Ltd. ("ArtBazaar", "we", "us", or "our") through our website www.artbazaar.net ("Website"). By making a purchase on our Website, you agree to comply with this Policy.
GENERAL TERMS
This Policy applies exclusively to products purchased directly from the Artbazaar.net in Website. Products bought from third-party websites or physical stores are not eligible for return or exchange under this Policy.
All requests for returns or exchanges must be initiated within 15 days of the delivery date.
We offer exchanges only. We do not provide refunds or any type of credits.
RETURN AND EXCHANGE PROCESS
To initiate a return or exchange:
Complete the returns form available in the "My Account" section of our Website, or
Email us at contact@artbazaar.net
All returned products must be:
In unused, sellable, and intact condition
In their original packaging
Accompanied by a copy of the original invoice
Processing time:
Please allow 1-2 weeks for your return to be processed
Our customer service team will review and vet all return requests
You will receive a phone call or email once your return is processed
REPORTING ISSUES
Any issues related to missing items, wrong orders, or excess charges must be reported within 24 to 48 hours of delivery.
EXCHANGE TERMS
Each item can only be exchanged once.
You will be eligible to exchange the product for a product of the same or lesser value. We will not refund any difference in price.
If the exchanged item exceeds the original value, you will be required to pay the difference.
EXCLUSIONS AND LIMITATIONS
Shipping costs will not be refunded.
All gifts or promotional products received with your purchase must be returned with your order.
All items bought on sale are final - we cannot offer any returns or exchanges on sale products.
PRODUCT REPRESENTATION
While we strive to accurately represent the colours of our products, there may be minor variations based on the operating system and display settings of the device you are using.
AMENDMENTS
We reserve the right to modify this Policy at any time without prior notice. Any changes will be effective immediately upon posting on our Website.
CONTACT INFORMATION
For any queries or concerns regarding this Cancellation and Refund Policy, please contact us at:
SRKH Technologistics Pvt. Ltd.
0-1-43 P. V. K P/Vihar, Palam Vihar, Gurgaon- 122017, Haryana, India
Email: contact@artbazaar.net
GOVERNING LAW AND JURISDICTION
This Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana, India.
Within 7 days of cancellation, the refund amount will be credited to the customer's account.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in suitable measures.
HOW WE USE COOKIES
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@artbazaar.net
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to 0-1-43 P. V. K P/Vihar, Palam Vihar (Gurgaon), Palam Vihar, Gurgaon- 122017, Haryana Gurgaon HARYANA 122017 . or contact us at 9970424488 or info@artbazaar.net as soon as possible. We will promptly correct any information found to be incorrect.